Går vi langt tilbake i tid, var ofte kundesenteret plassert lengst bort og de som var på slutten av arbeidskarrièren fikk avslutte der.
Nå har endringene satt på turboen! Det sies at det er i kriser folk viser sitt sanne jeg. Hvem vil vi så være nå?
Ettersom internett bredte seg ut fikk kundene enda større makt, makt de ikke er helt trent til å bruke ennå og heller ikke alltid klar […]
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